1. Free test first
We offer a free 24-hour test so you can check compatibility and quality before buying.
2. Eligibility
Refund requests are reviewed individually. If the service does not work on your device and our support team cannot solve the issue within 48 hours of activation, you may request a refund.
3. Not eligible
Subscriptions that have been used normally, suspended for misuse, or where the issue is caused by the customer's internet connection are generally not eligible.
4. How to request
Contact support with your account email and a description of the issue. Approved refunds are processed to the original payment method.